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My ad metrics look fine but I'm getting zero add-to-carts. Where is the traffic going?

Funnel drop-off diagnostic question, usually indicates a destination URL or page load issue

Zero ATCs with reasonable CTR almost always indicates a landing page problem, not a creative problem. Your ads are delivering traffic, the traffic is arriving at a page that isn't working.

  • Check #1. Destination URL: Open your ad in Ads Manager and click through to wherever it's sending traffic. Did it land on your product page? Or on a homepage, 404 page, or broken URL? Wrong destination is the #1 cause of this exact symptom.
  • Check #2. Mobile load time: Over 80% of Meta ad traffic arrives on mobile. Open your product page URL on your phone using mobile data (not WiFi) and count the seconds until it's interactive. If it takes 4+ seconds to load on mobile, a large percentage of visitors are bouncing before the page renders. Use Google PageSpeed Insights on your product URL.
  • Check #3. Page rendering issue: An app conflict or recent theme update might have broken your Add to Cart button. Attempt to add the product to cart yourself on an incognito window. If it doesn't work, your buyers were hitting the same broken button.
  • Check #4. Pixel not firing ATC events: Your ATCs may actually be happening but not being tracked. Go to Meta Events Manager → Test Events and run a test on your store to confirm the AddToCart event fires when you click the button.

See this in practice: Read Your Data

More on Reading Ad Data

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